An investment in Splunk requires all customers to purchase maintenance & support in conjunction with their software licensing. By doing so, one can rest assured that they’ll always have access to the Splunk support team for questions or issues, while also enabling themselves to have licensing rights to the latest version of Splunk’s software. But before you call Splunk or log a support ticket on their portal, we encourage you to please reach out to us as your first line of defense. There’s a good chance we can help solve your problem quickly on our own, or at the bare minimum help you communicate details of what you’ll need when you do connect with Splunk support. Our helping hand is here for the taking.
And when all else fails, Splunk support can reached at: 415.848.8400, Option 3,
Go here http://www.splunk.com/support to log an incident or search in Splunk Answers (a great resource of tips, tricks and expertise from your Splunk peers).